Terms of service

1. About us

The website lootingzone.com (the "Website") is operated by ZILOPA, EURL (single-member limited liability company) with a share capital of 2,000 EUR, registered with the Paris Trade and Companies Register under number 102 647 690, SIRET 102 647 690 00019, EU VAT number FR92102647690, whose registered office is located at 40 rue de Chabrol, 75010 Paris, France ("LootingZone", "we", "us"). Email: contact@lootingzone.com. Phone: +33 7 82 73 85 81.

2. Scope

These Terms of Service govern all purchases made on the Website by consumers ("you"). By placing an order, you accept these Terms in full. The applicable Terms are those in force on the date of your order.

3. Products

We sell retro gaming consoles and related accessories. Each product page describes the essential characteristics of the product. Photos are provided for illustration purposes. Products are offered while stocks last; if an item becomes unavailable after your order, we will inform you and offer a full refund or an alternative product.

4. Prices and payment

Prices are displayed in the currency of your country. Any applicable taxes are shown before you confirm your order. Shipping is free. Payment is due in full when you place your order and is processed securely through Shopify's payment systems (credit and debit cards, PayPal, Apple Pay, Google Pay and other methods shown at checkout). We reserve the right to cancel any order in case of suspected fraud or payment issue.

5. Shipping

We ship to the United States, Canada, Australia and New Zealand. Shipping is free on all orders. Orders are processed within 24 hours (excluding weekends and public holidays) and delivered within 3 to 8 business days. A tracking number is sent by email as soon as your order ships. Any customs duties or import taxes charged by the destination country, if applicable, are your responsibility. See our Shipping Policy.

6. Returns and refunds

You can return any product within 60 days of delivery, free of charge, for a full refund to your original payment method. Damaged or defective items are replaced or refunded at your choice. See our Refund Policy.

7. Warranty

Products are covered by the legal warranties applicable in your country. If a product is defective, contact us at contact@lootingzone.com and we will repair, replace or refund it.

8. Liability

To the extent permitted by law, our liability is limited to the amount paid for the order concerned. We are not liable for indirect damages or for delays caused by events beyond our reasonable control.

9. Intellectual property

All content on the Website (text, images, logos, videos) is protected by intellectual property laws and may not be reproduced without our prior written consent.

10. Personal data

We process your personal data to manage your orders and our customer relationship. See our Privacy Policy for details and for how to exercise your rights.

11. Customer service and disputes

For any question or complaint, contact us at contact@lootingzone.com. We reply within 24 to 48 business hours and will try to find an amicable solution. These Terms are governed by French law, without depriving you of the protection granted by the mandatory consumer laws of your country of residence.

12. Changes

We may update these Terms at any time. The version in force on the date of your order applies.